Payment and refund policy

• Plans and prices
• How you pay
• Renewal
• Free trial
• Refunds
• Contact

This policy applies to Premium plans bought for the MilkBook app, which is run by iFusion Technology, Vadodara, Gujarat. It is part of our Terms of use.

1. Plans and prices

• Free: ₹0 for up to 10 customers, with no time limit and no payment details needed.
• Premium: unlimited customers, automatic daily entry, delivery agents, and priority WhatsApp support.

Premium currently costs ₹1,999 for 12 months. Shorter plans are available in the app: ₹199 for 1 month, ₹599 for 3 months, and ₹1,099 for 6 months. The price shown in the app when you pay is the price that applies. Prices are in Indian rupees and include applicable taxes.

We may change prices in future. A new price applies only to payments made after the change, never to a plan you have already paid for.

2. How you pay

• Open My Plan in the app, choose a plan, and pay on Razorpay's secure checkout using UPI, debit or credit card, net banking, or a wallet.
• Payment works the same way on Android, iPhone, and the web. MilkBook plans are not sold through Google Play billing or Apple in-app purchase.
• Your card, UPI, and bank details are handled by Razorpay. We never see or store them.
• We verify each payment with Razorpay on our server, then activate Premium. Occasionally our team activates a plan by hand after checking the payment; this is usually done within one business day.
• After a successful payment, we send a PDF invoice on WhatsApp to your registered number.

Money debited but Premium not active? Contact us with the payment reference. We will either activate your plan or refund the payment in full. If a payment does not complete at Razorpay, your bank usually returns the money automatically within 5–7 business days.

3. Renewal and expiry

• No auto-renewal. Each payment covers one fixed period. We do not save a payment mandate or charge you again without your action.
• Reminders: we remind you before your plan ends, so you can decide whether to renew.
• Renew early without losing days: if you renew from My Plan while Premium is still active, the new period starts when the current one ends.
• Switch plans: you can upgrade to a different plan length from My Plan.
• When Premium ends: Premium features stop and your account moves to the Free plan (up to 10 customers). Your customers, bills, and history stay in your account, and renewing brings Premium back.

Because plans never renew on their own, there is nothing to cancel. To stop, simply don't renew.

4. Free trial

• Eligible yearly Premium plans include a 30-day free trial, once per account.
• No payment details are needed to start it, and it does not turn into a paid plan on its own.
• If you pay for the same plan during the trial, your paid period starts when the trial ends, so you keep the rest of the trial.
• When the trial ends without payment, your account moves to the Free plan and keeps your data.

5. Refunds

5.1 Full refund within 7 days

If you are not happy with Premium, ask for a refund within 7 days of the payment, including a renewal payment, and we will refund it in full. No reason is needed.

5.2 Always refunded

• You were charged twice for the same plan.
• You were charged the wrong amount because of an error on our side.
• Money left your account but we could not activate the plan you paid for.

5.3 After 7 days

After 7 days, payments are not refundable, including for unused days, unused months, or if you stop using the app or delete your account. If a serious problem on our side stops you from using Premium and we cannot fix it, contact us and we will offer a fair solution, such as extra days or a partial refund.

5.4 How to ask for a refund

WhatsApp or call +91 76001 10704, or email info@milkbook.in, with:

• Your registered mobile number.
• The payment date and amount, plus the invoice number or Razorpay payment ID if you have it.

5.5 What happens next

• We reply within 2 business days.
• Approved refunds are sent through Razorpay to the original payment method. The money usually reaches you within 5–7 business days, depending on your bank.
• The Premium period from the refunded payment is removed. If you have no other paid period, your account moves to the Free plan and keeps your data.

6. Chargebacks

Please contact us before raising a dispute with your bank; most problems are solved quickly. If a chargeback is raised, we may pause Premium on the account until it is resolved.

7. Changes to this policy

We may update this policy. We will change the date at the top, and changes apply only to payments made after that date.

8. Contact

• iFusion Technology, 326 Samanvay Business Square, Waghodiya Road, Vadodara 390019, Gujarat, India
• Email: info@milkbook.in
• Phone / WhatsApp: +91 76001 10704