Privacy Policy

Last updated: December 2025

1. Introduction

Welcome to MilkBook ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Business information (farm name, business address)
  • Payment information (processed securely through third-party payment processors) - Note: iOS app does not collect payment information
  • Customer and vendor information you enter into the Service

Platform Note: Payment information collection applies only to Android and web platforms. The iOS app does not process payments and does not collect payment information.

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features accessed, time spent, frequency of use)
  • Location data (if you grant permission)
  • Log data (IP address, browser type, access times)

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our Service
  • To process transactions and manage your account
  • To send you service-related notifications and updates
  • To respond to your inquiries and provide customer support
  • To detect, prevent, and address technical issues and security threats
  • To analyze usage patterns and improve user experience
  • To comply with legal obligations
  • To send marketing communications (with your consent, which you can opt out of at any time)

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure data centers and cloud infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, cloud hosting, analytics)
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information for any other purpose with your explicit consent

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-Out: Unsubscribe from marketing communications
  • Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@milkbook.in.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: