Terms of use

• Your account
• Your data
• Plans
• Acceptable use
• Liability
• Governing law
• Contact

1. Agreement

These terms are an agreement between you and iFusion Technology, 326 Samanvay Business Square, Waghodiya Road, Vadodara 390019, Gujarat, India, which runs MilkBook ("MilkBook", "we", "us"). They apply to the MilkBook Android and iOS apps, the milkbook.in website, and related services (the "Service").

By creating an account or using the Service, you accept these terms, our Privacy policy, and our Payment and refund policy. If you do not agree, please do not use the Service.

2. The Service

MilkBook helps milk and dairy delivery businesses keep daily delivery records, manage products and rates, create bills, share them on WhatsApp, record payments and dues, view reports, and work with delivery agents. Daily entry works offline and syncs when you are back online; some actions, such as generating bills and recording payments, need internet.

MilkBook is a record-keeping tool. It does not collect money from your customers, hold funds, or give accounting, tax, or legal advice.

3. Your account

• You must be at least 18 years old and able to enter a contract under Indian law.
• You sign in with your mobile number and a one-time code. Keep your phone and SIM secure, because anyone who can receive your codes can open your account.
• Give accurate business details and keep them up to date.
• You are responsible for everything done in your account, including by delivery agents you add.
• Tell us straight away at info@milkbook.in if you think someone else has used your account.

4. Your data and your customers

• You own your data. Your customers, deliveries, bills, and payments belong to you. You give us permission to store, process, and back up that data only to provide, secure, and improve the Service.
• Accuracy is your responsibility. Bills are calculated from the quantities, rates, and dates you enter. Check bills before you send them; we are not responsible for disputes caused by wrong entries.
• Permission to add people. Only add customers and delivery agents who have agreed to share their details with you, and only send them messages they expect.
• WhatsApp sharing. Bills you share go through WhatsApp, which has its own terms. Bill links can be opened by anyone who has them, so share them only with the right customer. Optional in-app WhatsApp sending may have a monthly limit.
• Keep your own copy. You can export reports as PDF, Excel, or CSV at any time.

5. Delivery agents

On Premium, you can add delivery agents. Each agent signs in with the mobile number you register and can see and update only the customers you assign: marking deliveries, recording payments, and sharing bills. You are responsible for the agents you add and for removing access when they stop working for you. Agent access ends when your Premium plan ends.

6. Plans and payments

• Free plan: free for up to 10 customers, with no time limit.
• Premium: unlimited customers, automatic daily entry, delivery agents, and priority WhatsApp support. Premium is available for 1, 3, 6, or 12 months, at the price shown in the app when you pay.
• Prepaid, no auto-renewal: each payment covers one fixed period. We never charge you again automatically. You get a reminder before your plan ends, and you can renew early without losing the days you have left.
• Free trial: eligible yearly plans include a one-time 30-day free trial. It needs no payment and does not turn into a paid plan by itself.
• When Premium ends: Premium features stop, and your account moves to the Free plan. Your data stays in your account.
• Payments and refunds: payments are made through Razorpay in Indian rupees. Refunds follow our Payment and refund policy, including a full refund if you ask within 7 days of paying.
• Price changes: we may change plan prices. A new price applies only to payments made after the change, never to a period you have already paid for.

7. Acceptable use

You agree not to:

• Use the Service for anything illegal, fraudulent, or misleading, including false bills.
• Add people's personal details without their permission, or use MilkBook to send spam or unwanted messages.
• Try to access other users' accounts or data, or get around plan limits or security.
• Disrupt, overload, scrape, or attack the Service or our servers.
• Copy, reverse engineer, resell, or rent the Service, except where the law allows.

We may suspend or close accounts that break these rules, and we will tell you why unless the law or safety prevents it.

8. Our rights

The MilkBook name, logo, app, and website, and their design and code, belong to iFusion Technology. We give you a personal, non-transferable right to use the Service for your business under these terms.

9. Availability and changes

We work to keep MilkBook running, but it may sometimes be unavailable for maintenance, updates, internet or provider outages, or events outside our control. We may add, change, or remove features. If we remove a major paid feature during a period you have paid for, contact us and we will offer a fair solution, such as a partial refund.

10. Disclaimer and limitation of liability

The Service is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be error-free or uninterrupted, or that it will suit every business need.

To the extent the law allows, MilkBook is not liable for indirect or consequential losses, such as lost profit, lost business, or unpaid customer dues, or for losses caused by wrong entries, a lost or shared phone, or third-party services such as WhatsApp or your mobile network. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these terms limits rights you have under Indian consumer protection law.

11. Indemnity

You agree to cover our reasonable losses and costs if a claim is made against us because of data you added without permission, messages you sent, or your breach of these terms or the law.

12. Closing your account

You can stop using MilkBook at any time and delete your account from Settings › Delete Account in the app. We permanently delete your data within 30 days, as explained in our Privacy policy. Download any reports you need before deleting. Deleting your account does not by itself give a refund; see our Payment and refund policy.

13. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to solve any problem. If we cannot, the courts in Vadodara, Gujarat, have exclusive jurisdiction, subject to any right you have to approach a consumer commission under the Consumer Protection Act, 2019.

14. Changes to these terms

We may update these terms. We will change the date at the top and, for important changes, tell you in the app or on WhatsApp before they take effect. If you keep using MilkBook after that, the new terms apply.

15. Contact

• iFusion Technology, 326 Samanvay Business Square, Waghodiya Road, Vadodara 390019, Gujarat, India
• Email: info@milkbook.in
• Phone / WhatsApp: +91 76001 10704